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BEC examples and what to measure in LATAM

BEC examples help test controls. The decision changes depending on whether the fraud seeks funds, credentials, or information, and clicks are not enough.

BEC examples and what to measure in LATAM

The concrete value of "BEC examples" is that they help decide different controls depending on the fraud objective, and that is where the source material is often fragmented. A single case may be aimed at funds, credentials, or information, may bypass email authenticity if it uses a legitimate compromised account, and calls for something more useful than a single click metric: reporting, out-of-band verification, email monitoring, and evidence preservation.

Placed side by side, BEC examples show that the defense changes more with the attack objective than with the appearance of the email. That comparison makes it possible to see which control to prioritize, what to measure, and where each approach falls short.

Topic What it seeks How it is carried out Which control to prioritize What to measure Control limit Source
Fraudulent funds transfer Obtain an unauthorized transfer of funds Compromise of a legitimate business email account or fraudulent instructions to transfer money, and it may also impersonate a vendor or executive Confirm payment instruction changes verbally with a known contact, limit authorized users and use dual approval for transfers above a threshold, to new partners, or to new bank accounts User reports of suspicious emails, analysis time and incident validation, documentation, prioritization, reporting, and evidence preservation SPF, DKIM, and DMARC reduce forged email, but they do not stop abuse from an already compromised legitimate account according to FBI IC3, CISA, and NIST SP 800-61 Rev. 2
Credential theft Obtain information and credentials to compromise accounts Social engineering in which criminals impersonate a trusted institution, along with infostealers delivered through phishing emails Enable multifactor authentication and move to phishing-resistant authentication, and train users to identify and report suspicious emails and links Percentage of participants who changed a work behavior, for example reporting a suspicious email, click rates contextualized by difficulty, and reporting rates Click rates alone do not provide a complete picture of employee behavior according to FBI IC3, NIST, NIST SP 800-50 Rev. 1, and IBM X-Force
Extraction of personal or corporate information Request personally identifiable information to compromise other accounts tied to other frauds Use of a legitimate compromised business account or messages that closely imitate a real organization Do not respond to requests for financial or personal information by email, contact the person or organization using a legitimate phone number or website, and do not use the information included in the email Ability to detect, classify, and declare an incident using criteria based on known and suspected characteristics, taking false positives into account, and evidence preservation The similarity of the fraudulent email to the real company can make the fraud difficult to detect by visual inspection alone according to FBI IC3, the U.S. Department of Justice, NIST SP 800-61r3 IPD, and NIST SP 800-83 Rev. 1
Domain spoofing and forged email Impersonate a trusted party to try to get an employee to send money, privileged information, or another asset Forged or modified email from valid domains and abuse of the organizational email channel Enable STARTTLS, SPF, and DKIM, and enable DMARC set to reject, plus spam filtering, malware inspection at the gateway, blocking unnecessary file types, antivirus, and sandboxing Coverage of organizational email authentication and ability to monitor email to detect phishing, data leaks, exfiltration, and other adverse events Email phishing evolves to evade antispam, antivirus, and sandboxing filters, so awareness and reporting must also be in place according to CISA and Brazilian government guidance

Why doesn't "BEC examples" just mean suspicious emails?

The useful reading for a CISO, IT, or compliance team is different: each BEC example works as a test scenario. According to FBI IC3, BEC is a sophisticated scam aimed at companies and people who make legitimate requests for fund transfers, but the same source also describes variants that seek personally identifiable information to compromise other accounts tied to other frauds.

Whalemate reads that as a shift in the unit of analysis. If the example is used only for awareness, the core decision is lost: whether the case seeks to transfer funds, steal credentials, or extract information, because each objective requires different metrics and controls.

What changes when the goal is money, credentials, or information?

According to FBI IC3, a BEC can end in an unauthorized funds transfer through compromise of a legitimate account or through fraudulent instructions sent to the victim. According to FBI IC3 in its phishing alert, criminals also impersonate a trusted institution to obtain information and credentials.

The practical consequence is straightforward. An email asking to change a bank account is not measured the same way as one seeking access credentials or personal data. Whalemate interprets "BEC examples" as something that should organize the defensive program by fraud objective, not by message format.

What do real cases show about how the fraud is carried out?

The U.S. Department of Justice describes a case in which the attacker compromised or impersonated the email of a title company and sent the buyer instructions to wire the down payment to the attacker’s account. According to that same source, the fraudulent email copied the name, address, phone number, email address, logo, and typeface of the real company.

That level of precision matters because it breaks a common assumption. It is not enough to tell users to "look more carefully" at the email. Whalemate understands that these examples test validation and response processes, not just individual visual detection skills.

Are SPF, DKIM, and DMARC enough to stop BEC?

According to CISA Cybersecurity Performance Goals, corporate email should enable STARTTLS, SPF, and DKIM, and DMARC configured in reject mode, because phishing and Business Email Compromise are email-related risks. According to the Brazilian manual based on CIS Controls and the Brazilian Privacy and Security Framework, organizations should also add a gateway with spam filtering, malware inspection, blocking of unnecessary file types, antivirus, and sandboxing.

The tension appears when that is matched against the FBI IC3 operational description. According to FBI IC3, BEC is often carried out when the attacker compromises legitimate business email accounts through social engineering or computer intrusion. Whalemate’s reading is that domain authenticity remains necessary, but it stops being sufficient when the sender is already legitimate.

What happens when the attacker uses a legitimate account?

If the attacker operates from a compromised business account, domain authenticity checks may not trigger enough alerts. According to FBI IC3, that operating model is part of the usual BEC pattern, and the problem is therefore not only forged email but abuse of a real identity.

That changes the defensive decision. According to NIST SP 800-61r3 IPD, organizations need to monitor email, web, file sharing, collaboration services, and other common vectors to detect phishing, data leaks, exfiltration, and other adverse events. Whalemate interprets the BEC example as moving from a social engineering sample to a test of operational visibility over the email channel.

Is click rate alone a useful metric?

According to NIST, click rates alone do not provide a complete picture of employee behavior in phishing awareness programs. But according to NIST SP 800-50 Rev. 1, it is useful to start with current click rates by user group or job function to decide whether more targeted training is needed.

That is not a full contradiction, but it is a tension that is often handled poorly in practice. Whalemate reads the click as a starting point, not a final metric. Useful measurement should also include reporting rates, repeat behavior, and lure difficulty, as the NIST Phish Scale suggests by contextualizing clicks, reports, and users who click repeatedly.

What should be measured in a program focused on BEC?

According to NIST SP 800-50 Rev. 1, a behavioral change metric is the percentage of participants who changed a work behavior, such as reporting a suspicious phishing email. According to CISA, reporting phishing protects not only the user but also other people in the organization.

For Whalemate, that turns "BEC examples" into a measurable dashboard. Organizations should track user reports, response time, ability to classify the event, repeat incidents, and whether out-of-band validation took place when the scenario called for money or bank detail changes. In this logic, the risk score is meant to prioritize interventions, not to discipline people.

How is the tension between out-of-band authentication and second-channel validation resolved?

According to NIST SP 800-63B, email should not be used for out-of-band authentication because it may be vulnerable to access using only a password. According to CISA, changes in payment instructions should be confirmed verbally by calling a known contact and not the number included in the email. The FTC also recommends requiring employees to call to confirm transfer requests received by email.

Whalemate’s reading is that these are not the same problem, even if organizations often mix them together. NIST says not to use email as an authentication factor. CISA and the FTC are talking about validating payment processes through an independent and trustworthy channel. For BEC, the right decision is to separate digital identity from transaction validation.

What role does phishing-resistant MFA play in "BEC examples"?

According to NIST, organizations should enable multifactor authentication and take it further with phishing-resistant authentication. That priority becomes even more important when the example points to credential theft, especially because IBM X-Force reported that user identity abuse was the preferred entry point in 30% of observed cases during 2024 and that the weekly volume of infostealers sent through phishing emails increased 84% from the previous year.

Whalemate interprets that evidence as changing the priority order. If the objective of the example is to capture credentials, the main control is not DMARC but phishing-resistant MFA, plus stronger reporting and response. The click alone matters less if the organization cannot stop later abuse of the identity.

What do incident response and evidence preservation require?

According to NIST SP 800-61 Rev. 2, the response should determine whether an incident occurred, analyze precursors and indicators, search for correlated information, document the investigation, prioritize based on functional impact, information impact, and recovery effort, report, and preserve evidence. According to NIST SP 800-61r3 IPD, incident criteria should be applied to the known and suspected characteristics of the activity under review, taking known false positives into account, to determine whether an incident should be declared.

This changes how the examples are used. They are not only training pieces, they must also test whether the investigation process exists and leaves traceability. For compliance, the difference is critical: a suspicious email that is reported without classification, documentation, or preserved evidence does not prove that the control works.

Why can punishing clicks make the program worse?

According to the United Kingdom’s National Cyber Security Centre, punishing people for clicking in simulations can create legal risk and look like a form of entrapment, because nobody can detect every phishing email. According to ISO/IEC 27001:2022 Annex A 6.3, personnel and relevant interested parties should receive appropriate awareness, education, and training, with regular updates relevant to their role, but that clause does not prescribe a universal annual frequency.

Whalemate uses that tension to separate training from punishment. If "BEC examples" become a punitive mechanism, report rates drop and the measurement becomes biased. The operational goal is to improve observable behaviors and response workflows, not to create a list of employees to correct individually.

What decision does this enable for CISO, IT, and compliance teams in LATAM?

The practical decision is to treat "BEC examples" as control tests by scenario. If the case shows a bank account change or a transfer request, the main metric should be out-of-band validation, dual approval, reporting, and response time, according to CISA, the FTC, and NCSC. If it shows credential theft, the priority shifts to phishing-resistant MFA and measuring reporting and repeat behavior, according to NIST and IBM X-Force. If the attacker can use a compromised legitimate account, then a stack of STARTTLS, SPF, DKIM, DMARC, and secure gateway controls is still necessary but not sufficient, and organizations also need email monitoring, incident declaration criteria, documentation, and evidence preservation, according to CISA, NIST, and Brazilian guidance.

For LATAM teams, this also brings order to compliance. PCI DSS 12.6 requires a security awareness program, not a one-off course, and Whalemate presents HRM as a model that simulates, trains, measures, intervenes, and reports. In that logic, BEC examples are useful for checking whether the program changes behavior and reduces exposure in concrete payment, access, and information-sharing processes.

What to read next?

See the full topic guide

Questions

Frequently asked questions

What should a CISO understand by “bec examples”?

They should understand test scenarios, not a collection of eye-catching emails. According to FBI IC3, BEC can seek unauthorized transfers and also compromise accounts or request information for other frauds. That is why each example should map the objective, priority control, metric, and response workflow.

What is the most useful metric for BEC?

It depends on the scenario. According to NIST, click rate alone is not enough to measure behavior. In payment fraud cases, out-of-band validation, reporting, and response time matter more. In credential theft, reporting, repeat behavior, and coverage of phishing-resistant MFA matter more.

Does DMARC in reject mode solve the problem?

Not by itself. According to CISA, STARTTLS, SPF, DKIM, and DMARC in reject mode are recommended controls for corporate email. But according to FBI IC3, many BEC cases use legitimate compromised accounts. That means domain authenticity helps reduce forgery, but it does not block all identity abuse.

What should compliance ask from a program about BEC?

It should ask for evidence that the program measures and improves behaviors and response. According to NIST SP 800-61 Rev. 2, it is necessary to document, prioritize, report, and preserve evidence. According to ISO/IEC 27001:2022 Annex A 6.3, training must be appropriate and relevant to the role. Recording attendance for a course is not enough.

Is it advisable to punish employees who fall for simulations?

No. According to the NCSC, punishing people for clicking in simulations can create legal risk and discourage reporting. The operational reading is to use the results to prioritize interventions and improve processes, not to discipline individuals. That also improves the quality of the signal received by IT and the response team.

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