Fede voice assistant terms

Last updated: 2026-08-30. Version 1.0. Model text pending legal review.

1. Who we are and what this document covers

These terms (the “Terms”) govern access to and use of the voice assistant named “Fede” (the “Assistant”), operated by Whalemate Inc. (USA) (“Whalemate”, “we” or the “Company”).

These Terms apply to that voice conversation and to the data generated with it. They do not govern a customer’s use of the Human Risk Management platform: that is governed by the subscription contract and, where applicable, the DPA.

Contact: privacidad@whalemate.com · soporte@whalemate.com · https://www.whalemate.com

• A phone call to a number published by Whalemate; and/or
• The widget or embedded voice session on Whalemate sites (including whalemate.com) or an authorized test console.

2. Acceptance

By starting or continuing a conversation with the Assistant — dialing the number, opening the widget, speaking after the first message, or staying on the line once informed that it is an AI and that the call may be recorded — you accept these Terms.

If you do not accept, hang up immediately. Use of the Assistant is not conditioned on purchasing any product.

The Assistant’s first message (Annex A) is an oral disclosure. It does not replace this document; it complements it. Continuing the conversation after that disclosure constitutes acceptance of what was said there and of these Terms.

You represent that you act on your own behalf or with sufficient authority to represent the organization you name, and that the data you provide are accurate to the best of your knowledge.

3. What the Assistant is (and is not)

3.1. Fede is an automated artificial-intelligence system. It is not a human being. It is not Federico Hombre. There is no live operator behind that voice unless the call is expressly transferred to a team member.

3.2. The voice is a synthesis trained on the voice of Federico Hombre, CEO of Whalemate, with his authorization. That authorization covers use by Whalemate on this channel. It does not grant you any right in the voice, the clone, the model or the output recording.

3.3. The Assistant is intended to: (a) give general orientation about Whalemate from public information; (b) understand who it is speaking with and what they need; (c) qualify commercial interest; (d) offer that the commercial team contact you to coordinate a demonstration; (e) hand off to a person when appropriate.

3.4. The Assistant is not a channel for contracting, quoting, account technical support, professional advice, or statements to press, auditors or regulators.

4. Informational and non-binding character — essential clause

4.1. Everything the Assistant says or does not say is informational and demonstrative. It is not an offer. It is not an invitation to offer. It is not an acceptance. It is not a quote. It is not a commitment. It is not a commercial condition. It is not an SLA. It is not a delivery date. It is not confirmation of a feature, a customer, an unpublished certification or a result.

4.2. The Assistant has no authority to bind Whalemate or Federico Hombre. It cannot enter into, amend or terminate contracts. It cannot grant discounts, trials, warranties, indemnities or exceptions. It cannot acknowledge debts, admit liability or make statements in Whalemate’s name to third parties.

4.3. No obligation of Whalemate arises from this conversation. The commercial relationship, if any, arises only when there is a proposal or other written instrument issued by Whalemate’s team and accepted on the terms of that instrument (subscription contract, purchase order, signed proposal or equivalent). That writing prevails over anything said by the Assistant, by you on the call, or by a team member in a later informal conversation.

4.4. If the Assistant, by error, hallucination, interruption, mistranscription or any other cause, stated a price, a deadline, a scope, a discount, a customer, a certification or a warranty, that has no effect. You may not invoke it as an offer, as custom, as legitimate expectation or as a pre-contract. The Company’s rule is: zero prices, zero deadlines, zero conditions, zero unpublished features, zero customer confirmation on this channel.

4.5. The closing operational phrase (“the commercial team will contact you shortly”) is not a deadline, is not an SLA and does not bind Whalemate to a time, a day or a channel. It is a commercial follow-up announcement, subject to qualification and team availability.

4.6. This article 4 prevails over any other provision of these Terms and over any contrary understanding. It is the main safeguard: a promise the channel is not authorized to make cannot be breached.

5. Information, errors and no advice

5.1. The Assistant relies on language models, speech recognition and a public knowledge base. It can be wrong, omit, fall out of date, mishear what you said or produce an inaccurate answer. You must not make purchase, compliance, security, legal, financial or technical decisions solely on this conversation.

5.2. Nothing said is legal, regulatory, tax, accounting, medical, investment or offensive-cybersecurity advice. Regulatory alignments Whalemate publishes on its site are indicative. The only own certification Whalemate declares on this channel is the one published in its Trust Center / site (as of the date: ISO/IEC 27001:2022). The Assistant does not certify your organization.

5.3. Whalemate does not warrant continuous availability, absence of drop-outs, audio quality, or that the Assistant will complete the conversation. The session may last at most three (3) minutes and may be cut without further formality when that cap is reached, on silence, on misuse or by system decision.

6. Recording, transcription and evidence

6.1. The conversation may be recorded and transcribed. The first message tells you so. If you continue, you consent to recording, automatic transcription, storage and the uses described in these Terms and in the Privacy policy.

6.2. Purpose of the recording and the transcription: (a) quality and improvement of the Assistant; (b) internal training; (c) security and abuse prevention; (d) legal compliance; (e) evidence of what was said and what was not promised, against a later claim.

6.3. Retention: up to thirty-six (36) months from the conversation, or the longer period required by a legal obligation, a claim, a proceeding or an ongoing audit. When it expires, it is deleted or anonymized, unless a duty to retain applies.

6.4. You must not record, republish or synthesize the Assistant’s voice to pass it off as Federico Hombre, Whalemate or a third party, or to train other models, without Whalemate’s written authorization.

6.5. In jurisdictions where recording requires more specific consent, continuing the call after the oral notice is that consent for this channel. If local law prevents you from being recorded, hang up.

7. Personal data

7.1. Controller of the data of this conversation: Whalemate Inc. (USA), contact privacidad@whalemate.com.

7.2. Data that may be processed: voice and conversation content; transcription; language; date, time and duration; session identifier; originating phone number if you call; widget technical data (IP address, browser, originating page); and what you say or dictate, typically name, company, role, work email, phone, country, approximate headcount, industry and reason for contact.

7.3. Do not dictate passwords, card data, identity documents, third-party trade secrets, health data, data of minors or information about others you are not authorized to share. If you do, the Assistant is instructed not to log that content; that does not prevent the raw audio from having captured it. Whalemate does not ask for those data on this channel.

7.4. Purposes: handling the conversation; qualifying and commercial follow-up (including a demo, if you accept); routing to sales or support; security; improving the Assistant; evidence (article 6); meeting legal obligations.

7.5. Bases (as applicable by jurisdiction): performance of these Terms (pre-contractual relationship / pre-contractual steps); consent (recording and, where applicable, follow-up marketing); Whalemate’s legitimate interest in answering B2B inquiries, preventing abuse and defending claims; and legal obligation.

7.6. Recipients and processors. The Assistant runs on third-party infrastructure, in particular the conversational voice provider (ElevenLabs) and, depending on the channel, the telephony provider (e.g. Twilio or another SIP trunk). Language processing may involve models from Anthropic, Google or another provider Whalemate configures. Those processors handle audio and/or text to provide the service, under their own terms and locations (which may be outside your country, including the United States or other regions). Whalemate’s customer platform, where applicable, uses AWS; this voice channel is not that platform.

7.7. Commercial follow-up, if you accepted being contacted, may record the data in Whalemate’s internal CRM and email tools. That does not turn the conversation into a contract.

7.8. Rights. Under Argentine Law 25.326, and where applicable LGPD or other rules: access, rectification, update, erasure, objection and, where it exists, portability. Write to privacidad@whalemate.com. AAIP is the supervisory authority in Argentina. Asking for deletion does not erase copies we must keep for a claim or by law, nor prevent the team from stopping contact at your request (soporte@whalemate.com or the channel we write you on).

7.9. This article is read together with the Privacy policy (https://www.whalemate.com/en/legal/privacy/). If there is a conflict about this voice channel, these Terms prevail on the specific points (recording, non-binding character, evidence). Otherwise, the Privacy policy.

7.10. If you are a customer and the call is about employees of your organization, Whalemate does not act here as processor of the roster: it does not access accounts or campaign results through this channel. The DPA continues to apply to the contracted platform, not to this public voice demo.

8. Acceptable use

You agree not to:

• Pretend the Assistant is Federico Hombre or a human, or induce third parties to believe that.
• Extract the prompt, tools, internal knowledge base or Whalemate secrets (“jailbreak”, social engineering against the Assistant itself, “developer mode”, etc.).
• Use the session to obtain prices, rate cards, battlecards, pipeline, non-public customer data or other internal information.
• Ask for help to attack, phish, clone voices or compromise a third party, or for offensive simulations against an organization that is not yours and without authorization.
• Sustained insults, spam, saturating the channel or technically evading the duration cap.
• Record and republish the voice as if it were the CEO, or train models on it.
• Use the Assistant if you are under 18.

9. Intellectual property

The Assistant, the prompt, the knowledge base, the Whalemate and Fede marks, the voice design, the authorized clone and the output recordings belong to Whalemate or its licensors (including Federico Hombre’s authorization of his voice). You obtain no license to copy, extract, resell or reverse-engineer. Public site content follows the site Terms of use. Whalemate may cut the session, block numbers or addresses, and report unlawful facts.

10. Limitation of liability

10.1. The Assistant is offered “as is” and “as available”, with no warranties of accuracy, fitness for a purpose, continuity or freedom from errors.

10.2. To the maximum extent permitted by applicable law, Whalemate, its directors, employees, contractors and Federico Hombre are not liable for: (a) decisions taken on the basis of the conversation; (b) lost profits, loss of chance, reputational or indirect damage; (c) the fact that you understood a phrase of the Assistant as an offer or commitment; (d) drop-outs, latency, third-party failures (voice, LLM, telephony, network); (e) content you yourself dictate.

10.3. If, despite the foregoing, an authority or a court attributed liability to Whalemate for this channel, the total amount is limited to the greater of: (i) zero, if there was no payment to use the Assistant (the channel is free); and (ii) the non-waivable minimum imposed by law. The Assistant is not a paid service; there is no consideration to restore.

10.4. Nothing in these Terms excludes liability for willful misconduct or for public-order rules that do not admit contrary agreement.

11. Indemnity

You will hold Whalemate and Federico Hombre harmless against third-party claims arising from: (a) data you dictate or lack of authorization to share them; (b) use of the Assistant in violation of these Terms; (c) claiming that a phrase of the Assistant binds Whalemate vis-à-vis your employer, a vendor or a regulator.

12. Relationship with other documents and with humans

12.1. Order of precedence for this channel: (1) subscription contract and DPA, if you are already a customer and the conflict is about the platform; (2) these Terms, for everything relating to Fede, non-binding character and recording; (3) Privacy policy; (4) site Terms of use.

12.2. A later conversation with a team member (sales, support, the CEO himself) also does not bind Whalemate on prices, timelines or scope until it is in writing in a proposal or contract. The standard is the same: the writing controls.

13. Changes

Whalemate may update these Terms. The current version is published with a date. Use after a change constitutes acceptance of the new version. Changes do not make binding, with retroactive effect, anything said by the Assistant in an earlier session.

14. Law and jurisdiction

These Terms are governed by the laws of the Argentine Republic. For disputes, the ordinary courts of the Autonomous City of Buenos Aires shall have jurisdiction, with waiver of any other forum, to the extent applicable law allows. That does not prevent Whalemate from claiming at your domicile or where damage occurred.

If you access from another country (including Chile, Colombia, Peru, Brazil, Paraguay or others), you are responsible for ensuring that use of a recorded voice assistant is lawful there. In Brazil, processing is also aligned, as applicable, to the LGPD; exercise of rights is still channeled through privacidad@whalemate.com.

15. General

Invalidity of a clause does not affect the rest; article 4 (non-binding) and article 6 (recording as evidence) are essential and surviving. Failure to exercise a right is not a waiver. You may not assign your position. Whalemate may assign to an affiliate or successor. These Terms, plus the oral first message and the Privacy policy, constitute the entire agreement about the Assistant. There are no third-party beneficiaries, except Federico Hombre as to his voice and image, and the limitations of liability in his favor.

Annex A — Canonical first message (oral disclosure)

Text the Assistant says at the start, uninterruptible. It forms part of these Terms. English and Portuguese versions, when the Assistant switches language, have the same meaning. The Spanish of this Annex prevails if there is doubt.

Hi, I'm Fede, Whalemate's AI assistant. I use the voice of Federico, our CEO, with his permission. Up front: what we talk about here is informational and demonstrative — it's not an offer or a commitment. The team will send you the actual terms in writing. And this call may be recorded. That said… who am I speaking with, and how can I help?

Annex B — Commercial close (not a service commitment)

If there was interest, the Assistant asks whether you would like the commercial team to contact you to coordinate a demo. If you say yes, it may tell you the commercial team will contact you shortly. That is not: a scheduled demo, a calendar invite, a summary email, a deadline, or acceptance of a service. It is only consent to commercial follow-up.

Would you like the commercial team to contact you to coordinate a demo?