It's useful as an operational figure, not as evidence of risk. 100% completion says nothing about who's still clicking.
HRM glossary
Completion rate
Percentage of people who finished a course. The metric HRM stops using as the main KPI.
What is Completion rate?
Human Risk Management (HRM) — Managing cyber risk with a focus on people's behavior, not on completing a course.
Security awareness training — The category already installed: training people in cybersecurity. HRM is what comes next.
Adaptive training — The lesson that fits that person, at the moment of the mistake.
Phishing simulation — A controlled lure to measure actual behavior, not the declared one.
HRM glossary
Questions about Completion rate
What is Completion rate?
Percentage of people who finished a course. The metric HRM stops using as the main KPI.
How does Whalemate use it?
It's useful as an operational figure, not as evidence of risk. 100% completion says nothing about who's still clicking.
Want to see HRM in your organization?
Book a demo and we'll look at the program with data from your industry.