It's the metric an HRM program prioritizes over completion rate: it measures active defensive behavior, not course attendance.
HRM glossary
Report rate
Percentage of simulated (or real) threats that staff report using the phishing button.
What is Report rate?
Risk score — A comparable index of the human risk of a person, a team or the company.
PAS (Phishing Awareness Score) — A specific metric of how much a person or area recognizes and reports phishing.
Completion rate — Percentage of people who finished a course. The metric HRM stops using as the main KPI.
Human Risk Management (HRM) — Managing cyber risk with a focus on people's behavior, not on completing a course.
HRM glossary
Questions about Report rate
What is Report rate?
Percentage of simulated (or real) threats that staff report using the phishing button.
How does Whalemate use it?
It's the metric an HRM program prioritizes over completion rate: it measures active defensive behavior, not course attendance.
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